National Car Rental — Car Rental in Vancouver

Reviews of National Car Rental

• Penelope

  Added 2015.06.07

  Long term corporate emerald club member. Horrible location, rent elsewhere. Took forever to find my reservation. Forgot to give my ID and credit card back. Since I was in a rush as I am now running late because of their delay, I didn't not realize this until later when I was already on a ferry to Vancouver Island. They had all my information and did not even bother calling to let me know. I could not get a hold of them at all and had to pass a message through their call centre. Worst customer service. I will be in touch with our HR to advise them to seek another rental car company that provides basic customer service for our company.
• Maverick

  Added 2014.07.21

  If there were a 0 star option this is when I would definitely use it. They never answer the phones EVER. So if you try and call to reach them you can kiss that goodbye. Save yourself the trouble and book with another car company
• Axel

  Added 2013.10.27

  Enter down the Public Parking ramp. You will eventually see signage for rental car companies. Grab the parking ticket and leave it on your dash when dropping off the car. Don’t expect to see any signs for rental car companies on street level it does not exist. I can’t understand why?
• Hannah

  Added 2013.10.18

  Special mention of Shiv and Ivan from National Car Rental at the Pan Pacific Hotel. As a frequent renter, they always remind me why I choose to rent from them every single time whenever I need a car.
• Josephine

  Added 2013.07.09

  Hard to find. No signage on the street level. Drive into the under ground parking on the right side of the Pan Pacific hotel. Enter the public parking. You will have to take a parking ticket from the machine. Once you descend to the 2nd level you will then see the National signage.